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What are the system recommendations for installing the INVISUS Security Suite?
Windows 98/ME
- 400 MB of HD space
- 256 MB of RAM
- Dial-up or High Speed Internet
Windows 2000 Professional
- 400 MB of HD space
- 512 MB of RAM
- Dial-up or High Speed Internet
Windows XP Home/Media Center/Professional
- 400 MB of HD space
- 512 MB of RAM
- Dial-up or High Speed Internet
Windows Vista *
- Home Basic
- 400 MB of HD space
- 1 GB of RAM
- High Speed Internet
- Home Premium
- 400 MB of HD space
- 2 GB of RAM
- High Speed Internet
- Business
- 400 MB of HD space
- 2 GB of RAM
- High Speed Internet
- Ultimate
- 400 MB of HD space
- 2 GB of RAM
- High Speed Internet
*INVISUS will not install on Vista unless these recommendations are met.
Why won't the system accept my Key Code for activating the software?
Once you use your key code to activate your software, the system de-activates it so it cannot be used again. If you have already used the key code that came with your copy of the INVISUS® PC Security Solution, then you must purchase an additional licensed key code to use on additional computers.
If you are activating your INVISUS software for the first time, and the system tells you that the key code you entered is invalid, then you have likely entered it incorrectly. Make sure you enter it exactly as it appears. If the system tells you that your key code has already been used, then you have already entered it once during the activation process. If you do not complete the installation process entirely the first time and have used your key code once, your key code will have been de-activated and you won't be able to use it a second time. If you are trying to activate your software for the first time and can't get your key code to work; or if you are trying to re-install the software after you've already used your key code once, you will have to get your key code re-activated by INVISUS. Please contact the INVISUS Technical Support department at: support@invisus.com, tell them the circumstances and give them your exact key code for reference.
I tried to re-install the software on my computer, and it says my INVISUS Key Code is already used.
The INVISUS software can only be activated on one computer. If you have multiple computers that you would like to have protected by the INVISUS Security software, then you will need to purchase multiple licenses. When you activate your CD for the first time, your computer’s hardware address is logged in our system. If you try installing the product on a different machine, the address won’t match and it will not let you activate.
If you are installing the product on the same computer and you are getting an activation error, please contact our Technical Support Department and explain your situation. Your key code may be reactivated if the situation warrants it. (You must provide your key code and the INVISUS Customer ID you received upon activation).
My computer restarts in Safe Mode after installing the software
If your computer restarts in safe mode, the Desktop Firewall may have a conflict with some other software on your computer. To fix this:
• You should go into safe mode on your computer and uninstall the INVISUS® Desktop Firewall, then restart your computer again and try to troubleshoot.
Some ISP dial-up utilities, and in rare cases, web browser configurations and utilities other than Microsoft® Internet Explorer, may cause conflicts with the Desktop Firewall. You may need to upgrade or change your web browser, or possibly change Internet Service Providers in extreme cases. Try re-installing the Desktop Firewall again after making these changes. If these suggestions do not work, you will need to contact the INVISUS® Technical Support department at: support@invisus.com.
Why do I need to uninstall my other anti-virus and firewall programs that are already on my computer?
Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. We recommend that you never have two anti-virus programs running at the same time.
Running two firewalls on your computer at the same time may also cause unnecessary conflicts or performance problems for you. You do not need two firewalls on your computer to ensure your protection. Certain firewall files that are installed on your computer may cause your Operating System to go into a continuous boot loop. Some firewalls may also cause your system to crash unexpectedly when the INVISUS® Desktop Firewall is installed because of internal system conflicts between the two firewalls.
It is highly recommended that you uninstall all other security programs from your computer before installing INVISUS software - such as firewalls and anti-virus programs - before you install and run the INVISUS® PC Security Solution. Additionally, we only offer technical support and assistance for our programs. If you substitute another program for one of the INVISUS programs, we cannot serve your technical support needs, and the INVISUS protection guarantee will be voided.
Why does the system say I have an invalid Sales ID?
Make sure you enter the Sales ID that came with your CD exactly as it appears. If you see this error message, the system is not recognizing the Sales ID you entered.
The Sales ID is the identification number of the authorized distributor, sales representative or affiliate company from whom you purchased the software.
While activating the software, I got an "Activation Server not Responding" error.
During the activation process (Step 4 on the CD), your CD key code and other information is sent online to the INVISUS activation server so your software can be fully activated. If for some reason your Internet connection isn't working or somehow fails, or if there is some other disruption in the connection to the INVISUS activation server, this error message will appear. If you see this error message:
• Make sure you are connected to the Internet, and try to activate your software again by going to Step 4 on the CD.
• If you are registering under Business Use, replace any ‘&’ symbols with the word ‘and’.
• Make sure you have permitted the INVISUS.exe program through the firewall if the firewall is installed and functioning (see “Changing Filter Rules”, in the Configuration section).
• If you get the same activation server error message, there may be a temporary problem with the activation server itself. Wait and try again at a later time.
• If you continue to get this message, please contact the INVISUS Technical Support department at: support@invisus.com
One or more of my programs did not activate correctly.
If for any reason one or more of the INVISUS security programs does not activate correctly in during Step 5 on the CD, you would have seen an error message telling you which program(s) didn't completely activate. If you get this message, please contact the INVISUS Technical Support department at: support@invisus.com for assistance in finishing the activation. In your email, please list which of the programs did not completely activate along with your phone number and the best time to contact you.
Do I need a separate licensed copy of the software for each of my computers?
Yes. Every individual computer needs its own licensed copy of the program. In order to install the program on additional computers you will need to purchase an additional licensed key code. Contact the authorized distributor from whom you purchased the software, or contact INVISUS customer service to purchase additional key codes.
Will this work on a server computer?
The INVISUS® PC Security Solution is specifically designed to work on individual desktop and lap top computers. However, it can also be configured to protect Windows based server computers on small networks if desired.
The INVISUS software will NOT work on a Windows 2003 server computer. The software will work on a Windows NT 4.0 server and Windows 2000 server. We suggest that you install INVISUS on the workstation systems in order to protect the whole network. Even if the server is protected, the individual computers still have a high risk of being infected with viruses and Trojans, which may compromise all the network computers.
If you have a larger network of computers and are very concerned about having the best protection possible for the server, you may want to look into securing your server with a server-based software firewall, or a hardware firewall product. These types of firewalls are fairly expensive and usually require maintenance and ongoing management by a qualified security technician or network administrator.
Why do I need an INVISUS Customer ID?
Your personal INVISUS Customer ID is given to you after you register with INVISUS online during the software activation process. You should have received a welcome email after activating your software that provided you with your personal Customer ID. You will need the Customer ID if you have a problem and need to install the INVISUS software on your computer again.
Your Customer ID gives you FREE access to the online INVISUS Security Resource Center - a comprehensive source of Internet security research, news and other important computer security information to help you stay current with the latest security tips and trends that affect your security and privacy.
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