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Q: What are the system requirements to run the INVISUS Security suite?
A: Recommended system requirements:
- Windows 98/Me/2k(SP3+)/XP*
- 800 MHz CPU or higher
- 128 MB of available RAM**
- 100 MB of free HD space
* INVISUS Anti-Spyware version 2 is not compatible with Windows 98/Me. Version 1.5 is required for these Operating Systems. Vista compatibility coming soon.
** 128 MB of AVAILABLE RAM means free RAM after Windows and all other programs have loaded. Windows 2k/XP requires a minimum of 256 MB of RAM just to run the operating system. Microsoft recommends to have no less than 512 MB. Any program installed on the computer besides Windows requires more RAM to function properly. Too little of RAM will cause your system to slow to a crawl.
Q: How do I find out who or what is trying to gain access to my computer?
A: When you see a firewall Incoming Connection Alert window pop up with an unfamiliar or unknown source, you can quickly find out who they are by copying down the intruder's IP Address and then looking them up on the Internet at certain web services such as www.arin.net./whois. You will be amazed at the different types of people and places that are attempting to connect to your computer without your permission.
You can also configure your firewall to create a history that tracks all attempted and blocked intrusions to your computer on an ongoing basis. You will need to activate the tracking feature of your firewall (see “Tracking Intruders - Using Your Firewall Log”, in the Firewall User Guide).
Q: Why does my computer restart in Safe Mode after installing the software?
A: If your computer restarts in safe mode, the Desktop Firewall may have a conflict with some other software on your computer. To fix this:
• Go into safe mode on your computer and uninstall the INVISUS® Desktop Firewall, then restart your computer again and try to troubleshoot.
Some ISP dial-up utilities, and in rare cases, web browser configurations and utilities other than Microsoft® Internet Explorer, may cause conflicts with the Desktop Firewall. You may need to upgrade or change your web browser, or possibly change Internet Service Providers in extreme cases. Try re-installing the Desktop Firewall again after making these changes. If these suggestions do not work, you will need to contact the INVISUS® Technical Support department at:
support@invisus.com or call 801-724-6210.
Q: Why can’t the other computers on my network access the Internet after I installed INVISUS on this computer?
A: If the computers on your network connect to the computer that you installed the INVISUS software on for internet access, then you will need to configure the INVISUS Desktop Firewall to act as the internet server for your network. This can be done by setting it up as the Internet Gateway (see “Setting a computer up as the Internet Gateway”, in the Program FAQs section).
Q: What IS Malware?
A: There are well over 30 categories of "malware" (malicious software). Some are fairly harmless, others are extremely dangerous. Malware in general means software that is designed for malicious intent (pop-ups, slow down the PC, steal information and other unwanted problems). The information that malware collects can range from all the Web sites you visit to more sensitive information like user names, passwords, bank accounts and more. You might be the target of malware if you download music from file-sharing programs, free games from online gaming sites, or other software programs from unknown sources. Malware writers are very smart, and can sometimes infect your computer using security holes in the Windows Operating System, or by no direct actions of your own.
Q: How do I know if my computer is infected?
A: The symptoms are varied: slower Internet connection speeds, unwanted popup ads when you are not even surfing the web, random changes to your Internet Explorer home page, or simply your PC is slowing down to a crawl. All of these might point to a virus or spyware (malware) infection. Since the key to malware is usually to steal your information, some malware may run very quietly and not display any outward signs of your computer being infected. The best way to check for infection is to scan your machine with the INVISUS Anti-Spyware and INVISUS Anti-Virus programs.
Q: Do you support Firefox, Opera or other browsers besides Internet Explorer?
A: The INVISUS Security suite is compatible with any browser, although it only offers the Homepage Hijack protection for Internet Explorer. However, the browser you are using is not very relevant concerning a lot of malware. If a piece of malware has penetrated your PC it does not matter what browser is used when this occurs. Either our Active Protection will stop it or our scanners will clean it. We are looking into providing the Homepage Hijack support for other browsers as needed but do not have any short term plans for those changes. All other security related issues concerning Internet browsers are monitored and protected by the INVISUS Security suite.
Q: Can I run the INVISUS Anti-Spyware with other Spyware programs?
A: We are not aware of any incompatibilities at this time.
Q: Does the INVISUS Anti-Spyware work on any Windows 64-bit version?
A:
No. The INVISUS Anti-Spyware software currently only works on Windows 98/Me/2k/XP(32bit)/Vista(32bit).
INVISUS Anti-Spyware FAQ’s
Q: How does the INVISUS Anti-Spyware work?
A:The INVISUS Anti-Spyware program uses an extensive Spyware signature database, and real-time security agents to protect your machine from many types of Spyware, Adware, browser hijackers, search hijackers, keyloggers, ghost spammers, spy software, and other hazardous and sometimes illegal applications and files from breaching your privacy or trying to sell you things.
Q: What does the INVISUS Anti-Spyware do when it locates Spyware on my computer?
A: When Spyware is located, a results page is displayed allowing you to see details of every Spyware threat found: descriptions of the threat, files and settings located on your computer, advise on the threat, risk ratings per threat, and a recommended action to take. Once satisfied, you can quickly REMOVE, IGNORE, or QUARANTINE the Spyware threats. When quarantined, the threat is deactivated and removed from your system and kept in a safe data store, allowing you to delete the files, or reverse the quarantine at a later date.
Q: What is Active Protection and how does it protect me?
A: Our real-time agents monitor your computer 24/7, securing certain areas on your computer. When specific checkpoints are breached, the activity is immediately analyzed against the INVISUS Anti-Spyware’s database of known file and setting signatures, allowing unthreatening changes to be made; and alerting you to a potential Spyware installation. In short, Active Protection intercepts many potential hazards in real-time and help you decide what code has access to your system. While it can’t realistically stop all Spyware from installing, it is a powerful tool to help protect your system, reducing your chances of a recurring Spyware installation.
Q: Is it possible to restore files deleted by the Secure File Eraser?
A: No. The INVISUS Anti-Spyware Secure File Eraser is a complete data destruction and removal tool. Any files deleted by it are completely and irreversibly removed from your computer.
Q: I can't seem to update to the latest definition files.
A: Make sure you are connected to the internet. Try bringing up a webpage to test this. Make sure you have permitted the INVISUS Anti-Spyware program through the INVISUS Firewall (see How Do I Change Filter Rules that Have Already Been Setup? In the “How Do I…?” section). If you are still having problems contact support.
INVISUS Desktop Firewall FAQ’s
Q: Why do I keep getting "Outgoing Connection Alerts" from the firewall?
A: Your firewall acts as a big filter for your computer, so every time an unrecognized program wants to connect in or out of your system, it stops the unknown program and pops up either an Incoming or Outgoing Connection Alert. It also asks if you would like to “Permit” or “Deny” the unknown connection. This is how you control everything that comes in and out of your computer – and how your firewall learns what is authorized. When you first install your firewall, it does not recognize any of your programs until you tell the firewall which are the trusted programs. The most common Connection Alerts that pop up after installation are for dialing up to the Internet, for your email, and for your web browser, etc.
You can stop the frequent Connection Alerts by simply creating a filter rule for each of the programs you use and trust. Each Connection Alert gives you a description of the program trying to connect to or from your computer and gives you a choice to permit or deny the connection. If you recognize and trust the program, then you should “Permit” it to always connect without bothering you. You do this by checking the box that says “Create Appropriate Filter Rule and Don’t Ask Again” in the lower left hand corner of the Alert window to create a firewall filter rule, and then click on the Permit button so the firewall will authorize your trusted program to connect.
If nothing in the Connection Alert window looks familiar to you, it is best that you just “Deny” the connection. You can always change it back to a “Permit” if denying it causes any problems (see “Changing Filter Rules”, in the Firewall User Guide).
Q: How do I know what to Permit or Deny in the Connection Alerts the Firewall Gives Me?
A: The first thing you want to do when you install the firewall is to go through and open all the programs you use that needs to have access to the internet. For example, open your Internet Explorer, Instant Messenger, Email program like Outlook, anti-virus, etc. You will get an Outgoing Connection Alert for all of those and will need to permit them to give them access to the internet. If you do not permit them, the programs will not function properly.
There are a few ways to identify the program that is trying to come in or out of your computer. The first is the icon. The connection alert will have the icon of the program to the left of the window. If it is Internet Explorer that is trying to connect, you will see the blue ‘e’ with the line going around it. Another way is to look at the details of the program. It will give you a path to the actual file that is trying to connect. If you see that it is a program that you use, then you should permit it. If not, deny it. You can also find out what is trying to connect by looking at the address the connection alert gives you. For example, if you see: 168.98.145.6-support.dell.com. The numbers may not mean anything to you, but if you have a Dell computer, you will want to permit that connection.
If you do not recognize anything in the window, then deny it. You can always change it back to permit if something stops working (see “Changing Filter Rules”, in the Firewall User Guide).
Q: Why do I keep getting an error telling me to increase the Buffer Size?
A: If you see a message that says you had a fatal application exit and to increase the buffer size, this usually means that specific default settings in your Operating System may not be configured properly. You will need to increase your Operating System’s buffer size.
• Contact the INVISUS Technical Support department at:
support@invisus.com, or
• If you are confident in using the system Registry, you can do this yourself (see “Increasing Buffer Size”, in the Firewall FAQs Section). **Do not use the registry if you are not comfortable with changing system settings. Changing the wrong registry key can cause your computer to crash**
INVISUS Anti-Virus FAQ’s
Q: Why can't the Invisus Anti-Virus remove some viruses off my computer?
A: A lot of new viruses come onto the computer and begin working instantly. By doing this, the files are in use and become very difficult for anti-viruses to remove. There are a few ways to get rid of these viruses:
• Stop the process of the virus and run the INVISUS Anti-Virus program to remove it.
• Boot to Safe Mode and delete the virus manually.
To remove the virus in Safe Mode:
• Restart your computer and tap the F8 key once every second or so until you get a boot menu.
• Choose Safe Mode.
• Follow the path to where the virus is located.
• Right click on the infected file and choose Delete.
• Empty your Recycle bin and restart your computer normally.
Q: Why am I not getting any updates to my anti-virus database and other programs?
A: The first thing you should check is the update setting for each of the programs. You may have accidentally changed these settings. If these settings are ok, you will need to check your Firewall filter rules to make sure that your programs are permitted to access the internet (see “Changing Filter Rules”, in the Firewall User Guide).
Q: How often should I run the INVISUS Anti-Virus?
A: INVISUS highly recommends running a full system scan once a day. Viruses have many ways of entering a computer, and the system should be checked often to make sure no infection is present. It is a good idea to set your automatic scan to run everyday at a time when your computer will be turned on.
INVISUS Envoi FAQ's
Q: What is the purpose of Envoi?
A: Envoi is the official communication tool for INVISUS. Through Envoi you will get:
- Virus Alerts: When major viruses are released you will be alerted on what the virus is and what to do to avoid getting infected.
- Company News: Information ranging from new software releases to tips on how to get the most of your service.
- Work Completed: When service has been performed on your machine, you will get a detailed list of everything that was done on it.
- Solutions: INVISUS Solutions is a newsletter dedicated to protecting you and your family from online threats. Find out about the latest technology and information about the INVISUS service.
Q: Why am I not getting any Virus Alerts through Envoi?
A: When a major virus or security hazard is discovered, Envoi will alert you to the problem and provide you with information that you will need to avoid getting infected by the hazard at hand. Although hundreds of viruses are released every month, not all of them pose a high threat to your computer. Envoi does not send out alerts for these viruses.
If you have questions on whether your Envoi is set up correctly, please contact our support department.
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